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Ordering Information

Ordering Process

Select your products by clicking BUY NOW.

Your product is now in your shopping cart, click cart to view selected products, add more products or remove products now. At this point you have the option to add delivery instructions or any other comments before proceeding to check out.

Click checkout, at which point you can log in with your account details or continue as guest. Enter your details including email address, billing and shipping address and daytime telephone number. Once complete continue to next step for payment information.

You will now be asked to enter your credit card details and click complete my purchase, if you do not want to be contacted in the future please un-tick the box now. By completing your purchase you are agreeing to our terms and conditions.

Your order is now complete and an email confirmation has been sent. If you are purchasing as a guest you now have the option to create an account. Once your account is activated you can log into your account which will save you time on your next purchase.

If you do not receive an order confirmation by email, please check your emails junk folders.

 

Special Orders

If we are not showing your desired item and it is not available in stock, then you have the option of placing a 'Special Order'. This is subject to fabric availability and we cannot guarantee a delivery date. However we will provide you with an estimated delivery date before you make your final purchase as we do require payment in advance. 

Please email your request to shop@la-petite-s.com, with the subject heading 'Special Order'.

Please note 'Special Orders' are non-returnable and non-refundable, so you must be completely sure it's right for you.

All other items are subject to our standard Terms and Conditions.

 

Stock Availability and Forward Ordering

La-petite-s.com offers products for sale that are in stock and available for dispatch from our distribution centre.

Occasionally however, we may be waiting for stock deliveries consequently you may from time to time be given the possibility of making an advanced payment for certain items in which case you are able to make an advanced purchase. This will ensure that you will receive this item in priority once stock has been delivered. LPS Studio Ltd will only take advanced purchase orders for stock that has been scheduled for delivery. Your rights regarding advanced purchase are the same as those for any other purchase at LPS Studio Ltd.

You will be contacted with an estimated delivery upon receipt of your order.

If you are unable to find the piece you are looking for in your size, or you fancy another colour, we may have what you are looking for in stock, even if it's not featured in our shop.

Email your request to shop@la-petite-s.com.

Please be aware that we may be unable to deliver selected advanced payment merchandise due to production problems or quality control issues identified when we receive an order into stock. In these circumstances we will notify you be email and refund your advances payment to your credit/debit card within 30 days of being advised that merchandise has become unavailable.

 

Acceptance of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and LPS Studio Ltd will be completed when we email you to confirm the goods have been dispatched.

The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms and conditions.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

 

Price and Payment

Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, there will be an additional delivery charge which will be as stated when you pay for the product.

Customers purchasing from a country served as DDU (outside the European Union), will be charged for the item purchased and shipping costs only. Import duty and will be invoiced to you directly from UPS or an import broker appointed by you. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion. No UK Tax will be applied if you have selected your region correctly.

If you are a customer whose Credit/Debit card is non denominated in sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include British Value Added Taxes if you are within the EU.

Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, American Express, UK Maestro, Diners Club, and JCB cards and any other methods, which may be clearly advertised on the site from time to time.

Payment will be debited and cleared from your account upon dispatch of your order by LPS Studio Ltd. You confirm that the debit/credit card being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to LPS Studio Ltd, we will not be liable for any delay or non-delivery.

We take reasonable steps to make sure our site is secure, all credit/debit card transactions on this site are processed by Sage Pay, a secure online payment gateway that encrypts your card details in a secure host environment.

Prices for products are liable to change at any time, but changes will not affect contracts, which have come into force.

La Petite S*****

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